What do I tell my team about Extraordinary?

What is the Extraordinary card?

The Extraordinary payment card is a Mastercard provided by employers. It is used for all their employee's extra-ordinary expenses – benefits, allowances, rewards and so much more. No more gift cards, no more reimbursements, no more worries. Accepted anywhere Mastercard is, within the spending rules selected by the employer.

How does it work?

Employers sign up their employees, who are then invited to register for an Extraordinary Mastercard. The card is personalised with the employee's name and sent to them.

The amount of funds on the card, and where the cards can be used are controlled by the employer. Different accounts/allowances with different balances can be added to the card. Each account/allowance  can have its own spending rules applied - covering where the balance of that account can and cannot be spent.

For example, there may be a Health account/allowance with a balance of $500 that can be spent on doctors visits and pharmacy purchases - but not at supermarkets. The employee could also have a Public Transport account/allowance with a balance that could only be used to pay for topping up their AT Hop card, or directly to pay for public transport.

What do employees have to do to get a card?

There are a few steps required to get an Extraordinary card issued. These are necessary to ensure that the employer and Extraordinary are fulfilling their regulatory requirements for providing and funding payments on a Mastercard.

1. Create and activate an employee account - You will be sent an email from Extraordinary that will guide you through creating your account. Check out this guide for more details.
2. Activate your card by setting a PIN - To ensure secure use of the card it is important to set a PIN. Check out this guide for more details.
3. Unlock contactless payment capability - The first in store transaction with the physical card must be made by Inserting into an Eftpos terminal, selecting the CREDIT account, and entering your PIN. This will unlock the ability to use the card for contactless transactions. Check out this guide for more details. Whereas, the digital cards can be used right away.

How long does it take for the physical card to arrive?

We advice allowing two weeks for the card to be delivered, starting from the time that the employee completes account activation - cards can only be issued after this step.

The card must then be personalised with the individual's name, before being sent in the post via NZ Post standard mail delivery.