The Available Funding is the amount of employer funds that are available to be used for employee transactions.
You can find your balance, and make a top up payment in your customer portal here:
Log in to the Extraordinary Customer Portal
- Use your administrator credentials to log in to the Extraordinary customer portal: https://customer.extraordinarypay.com/
Navigate to the Funding management menu
Select 'Funding' from the left side navigation menu of the Customer portal
-> Adding funds via Bank transfer
If you wish to add funds via Bank transfer, please follow below steps:
Please note: adding funds via bank transfer could take a few business days, based on the bank's processing time
- Click on Add funds
- Select Payment method- Bank transfer/Purchase order
- Enter the invoice reference as per your convenience, eg. Purchase Order Number
- Enter the amount you want to add and hit confirm
- A purchase order/invoice will be generated. It will be emailed to you and you can also view it on the Funding page under Top Ups
- Open the Purchase order and pay the invoice as usual
-> Adding funds with Credit Card
If you wish to add funds with a credit card, please add the Credit card details under the Settings on Funding page and submit.
Please note: adding funds with a credit card are quicker than the bank transfer, however, there is a 3% surcharge
- Click on Add funds
- Select Payment method
- Enter the amount you want to add and hit confirm
If you have questions regarding the above, please feel free to get in touch with our Support team via our live chat option in the bottom right corner of the Customer portal.
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