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Creating Allowances

Greg Lovegrove
Updated

Important: Before creating an allowance, please check if you have the 'Allowance' module activated for your organisation. If not, please reach out to our Support team.

Creating a new Allowance allows administrators to customise benefits and offerings for employees. Each Allowance assigned to an employee is like a separate account with it's own balance and conditions. An employee could have an 'Open' allowance with a balance of $100 they can spend anywhere, as well as a 'Health' allowance which they can spend at their doctor and pharmacy.

Allowances were previously called 'Plans' or 'Accounts' in the previous version of this customer portal.

To create a new Allowance follow these steps:

 

Navigate to Allowances

  • Locate 'Allowances': Navigate to 'Allowances', located on the left hand menu of the customer portal:
  • Click on "New": select the option '+ New' in the top right of the page

 

Step 1: Settings

 

  1. Allowance Name: Enter a descriptive name for the new Allowance (e.g., "Your Health Plan").
  2. Select an option from 'No Ongoing Contribution' and 'Set Contribution Frequency'
    • No Ongoing Contribution, the allowance will not renew. It is a one time contribution, select 'When should the allowance expire?' from the drop down list.
    • Set Contribution Frequency, the allowance will renew the balance. This defaults to 'Every month' but can be selected to renew on a different cadence from the 'How often will contributions be made?' drop down list.
  3. Renewal Anniversary: Choose between
    • On the date a user is added to Allowance
    • On a specific date
  4. What happens with residual balance at end of contribution period? For ongoing contributions, select what happens on the date the allowance renews
    • Resets, any remaining balance is lost and the balance resets to the contribution amount.
    • Rolls over, any remaining balance is added to the the contribution amount.
  5. Select 'Next'



 

Step 2: Tiers

  1. Select the '+' (plus) symbol to add a Contribution Tier
  2. Add a Tier Name and Tier Amount
  3. Select '+' again if further Tiers are required
  4. Select 'Next'

 

Step 3: Restrictions

  1. Select where this allowance can be used 
    • Allowance should only work within these categories, click in the 'categories' box and select those categories you'd like to apply to the allowance.
    • This allowance should work everywhere, this option will be available only if you have requested an open plan to be available.
  2. Select 'Create'

     

 

Before an Allowance can be used, it must be assigned to the relevant employees. See this guide on how to assign Allowances to users. 

If you have any questions about adding a new Allowance for your organisation, please get in touch with Extraordinary Customer Support here.

 

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