How do I replace a lost or damaged card?

• Access customer portal: Use your administrator credentials to log in to the Extraordinary customer portal: https://customer.extraordinarypay.com/

Navigate to the User management menu

• Select 'Users' from the left navigation menu to go to https://customer.extraordinarypay.com/users

From this page you can use filters to sort users according to their assigned Tags, Account, User Status and Card Status. To find a specific User you can also use the Search function.

View the details of the required User

• Select the ellipses (...) to the right of the User

Select the 'Cards' tab

A list of all cards issued to a User. Shows card status. To access information on the User's current card select the card with status 'ACTIVE'

Select 'Re-Issue Card'

The 'Re-Issue Card' option will automatically cancel their old card, and order a new one to be sent to the postal address recorded on their Personal Details page.