Arranging a reimbursement when an employee uses their own funds

If an employee (user) makes a purchase with their own funds because they didn't have their Extraordinary card, or the card didn't work for whatever reason, please contact Extraordinary Support here. We can reimburse them for the expense incurred.

Provided that our Support team has permission from you, the employer, we can arrange to deduct the cost of the employees funds utilised from their card balance, and reimburse the same amount to their personal bank account.

In order for this to be done the following must be true:

• The employer has agreed that the transaction would have been allowed, under the spending rules they have set for the employees assigned accounts.
• The employer agrees that Extraordinary can proceed to deduct the cost of the employees funds utilised from their card balance, and reimburse the same amount to their personal bank account
• The employee has provided proof of personal funds used - either a copy of a receipt or evidence from their banking service.
• The employee has provided the details of the bank account into which they wish the reimbursement payment to be made.

Once the Extraordinary Support representative has confirmed the reimbursement payment has been approved, please allow two business days for the funds to be transferred.