How can we issue both physical and digital cards?

If you wish to issue both physical cards and digital cards for your employees, you would need to contact our Support team. We will activate multiple card offering for you, if it hasnt been activated for your organisation already. You can check it in Customer portal-> Settings-> Card management

Once its activated, you can choose the option for physical or digital card at the time of re-issuing cards for your employees.

To issue an additional physical or digital card for an user, please follow below steps:

-Login to Customer portal
-Go to Users
-Search User
-Tick on the box in front of the user name
-Click on 'Issue cards' from the Action menu
-Select the card type that you want to issue (if issuing a physical card, please ensure that user has a postal address added to their Extraordinary profile)
-Click on 'Issue cards for Employee'

 

Please note a few points:

• if you have selected physical cards to be issued by default once the user account has been activated, and if you now wish to issue a digital card, the user would also receive a physical card
• if you have selected digital cards to be issued by default once the user account has been activated, and if you now wish to issue a physical card for an user, a physical card fee will be charged. You can check this fee on your Customer portal under Settings -> Fees
• physical cards can only be send to NZ addresses via NZ Post's standard mail delivery service, i.e non tracked
• physical cards usually takes 2 weeks to arrive and needs to be activated before a user can start using them