Why did my employee's card decline?

For assistance with any User transactions please contact our Support team here.

Transactions should only decline if the User is attempting to transact outside of the approved categories set by you, if they do not have enough balance in an account to transact against the current purchase, or if the card has been blocked by either you or the User.

Extraordinary will send a notification to communicate the reason for a declined transaction at the time of a declined transaction. If you believe there has been a declined transaction for any other reason, please contact us through this link, or the live chat option in the bottom right corner of the customer portal.