You can use your customer portal to send messages to your employees. This is useful for making sure individuals have completed the steps required to receive and use their card!
In the Extraordinary customer portal, your employees - the people who are issued an Extraordinary card - are referred to as 'Users'. Adding a User to your Extraordinary account involves the following steps:
Log in to Extraordinary customer portal
- Access customer portal: Use your administrator credentials to log in to the Extraordinary customer portal: https://customer.extraordinarypay.com/
Navigate to the User management menu
- Select 'Users' from the left navigation menu to go to https://customer.extraordinarypay.com/users
- Search for or use the filters to find the User(s) you want to send a message to. Check the box to the left of their name.
From the options in the 'Actions' menu, select "Send Message"
Select the type of message you need to send from the drop-down list and select "Save"
The message will then be sent as an email to the address on the employee's profile.
The options for messages to send are:
- Invitation - The initial message with details on how employees complete the registration process to get a card sent to them.
- Activation Reminder - A reminder for employees that haven't completed the registration process.
- Custom Message - A blank text field where you can enter a custom message to send via an email from your Extraordinary account.
- How to use your Extraordinary card - Tips on how to use the cards instore and online.
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