Allowances contain the funds available for users to spend via their Extraordinary card. You can see the Allowances available for your organisation here:
https://customer.extraordinarypay.com/allowances
To find out more about how Allowances work, check out this guide.
Sometimes you'll want to increase the money available to a User. The simple way to do this is to add more money to one of the employee's Allowances. To do this follow these steps:
Log in to the Extraordinary Customer Portal
- Use your administrator credentials to log in to the Extraordinary customer portal: https://customer.extraordinarypay.com/
Navigate to the User management menu
- Select 'Users' from the left navigation menu to go to https://customer.extraordinarypay.com/users
- Search for the relevant User and tick the box to the left of their name to open the 'Actions' menu. Select 'Top Up Account'
Enter the Top Up details
- Choose the relevant Account/Allowance.
- Enter the dollar amount of the Top Up. The new Account/Allowance Balance will be calculated and displayed
- If you are happy with the details, select the 'Top Up' button to finalise the Top Up.
The new balance will be available for the User immediately!
Note that the adjusted balance will follow the same renewal / expiry rules that already apply to the Allowance. This means that the adjusted balance will not extend or reset the renewal conditions.
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