My employee can't enter their address

Extraordinary physical cards are sent via NZ Post, using Standard Mail. This is delivered to the letterbox at the postal address entered when a user creates their profile.

When they enter their details during the sign up process, we check that the address entered matches the NZ Post address finder, which you can check here: https://www.nzpost.co.nz/tools/address-postcode-finder

If they can't find their address as an option, or the correct address isn't available to choose, it's because NZ Post doesn't have that address recorded as being able to receive Standard Mail deliveries.

This could be for a number of reasons:

• The address is a commercial address with no letterbox. If you want a card delivered to a business address, check if there is a PO Box number available for that business.
• The building is a new build, and the address hasn't been added by NZ Post yet. You can request for an address to be added here: https://www.nzpost.co.nz/tools/address-report/suggest
• Your address requires a Rural Delivery (RD) number. Check the address on the NZ Post Address Checker, it may suggest the correct RD number: https://www.nzpost.co.nz/tools/address-postcode-finder
• You are missing a unit or flat number. Try entering 1/42 or 31b for example (using your actual house number of course!)

If none of that resolves things for you, please let our Support team know your address along with a photo of the physical letter/bill delivered to your letterbox, using this form, and we'll be in touch to help!