Where is my employee's card?

Cards are issued once an employee or user has completed the sign up process that activates their Extraordinary account.

A digital card is issued as soon as the account has been activated.

However, for a physical card, it takes up to two weeks to be delivered, from completion of the sign up steps. If the physical card hasn't arrived after this time, please contact Extraordinary Support here and we'll investigate!

Some reasons a card hasn't been delivered include:

• The sign up process wasn't completed. View the user details and check if their account status is "Active". If their status is "Created" they haven't finished the sign up process and need to be resent an invitation to continue and complete sign up.
• An incorrect address was entered when the user profile was created. View the user details and check the "Personal Details" tab to see if their correct postal address is entered.
• NZ Post was unable to complete the delivery of the card for one of the following reasons - incomplete address (missing unit number for example), no delivery point (couldn't access mailbox), or the user is no longer at the address. In these cases the card will be returned to the Extraordinary office and we will contact the employee to arrange redelivery.

Extraordinary cards are sent via NZ Post, using Standard Mail. This is delivered to the letterbox at the postal address entered when a user creates their profile.

When they enter their details during the sign up process, we check that the address entered matches the NZ Post address finder, which you can check here: https://www.nzpost.co.nz/tools/address-postcode-finder